Payroll Expert

Key Responsibilities:

• Support operational execution of payroll strategic objectives across teams and regions.
• Implement payroll processes and standards with guidance and training for users.
• Respond to payroll service requests and resolve issues or escalate as needed.
• Track and troubleshoot service errors, analyzing messages and user queries.
• Evaluate payroll services and contribute to continuous improvement initiatives.
• Collaborate on payroll-related projects at country or business unit level.
• Provide expert advice on payroll systems, compliance, and customer-focused solutions.

Essential Requirements:

• Bachelor’s degree in finance, Accounting, Business, or a related field.
• Minimum 5 years payroll experience in full payroll cycle with experience in Taiwan (Main), Hong Kong and China countries.
• Professional fluency in written and spoken English and Chinese.
• Direct knowledge of country-specific payroll regulations and tax compliance for the APAC region.
• In depth knowledge and experience in Reconciliation & audit readiness, Vendor governance and Data privacy & payroll governance.
• Expertise in Workday & advanced Excel skills.
• Strong attention to detail and accuracy, with the ability to manage payroll data, validations, reconciliations, and documentation with a high degree of precision.
• Strong analytical and problem-solving skills to resolve payroll-related issues in a timely manner.
• Effective communication and stakeholder management skills, with the ability to partner with internal teams, vendors, and employees across multiple geographies and manage queries professionally.
• Process improvement and automation mindset.

Desirable Requirements:

• Experience troubleshooting service errors and resolving complex payroll queries.
• Strong proactive problem-solving skills in a customer-focused environment.
• Multi-country payroll experience other than Taiwan, Hong Kong and China.
• Experience with Workday integration
• Experience in Global/ MNC and complex & matrixed organizations
• Experience in leveraging AI to simplify people processes, reduce duplication, and shift team capacity toward higher impact, value adding work.