Senior Analyst - Agentforce

Key Responsibilities 

• Design, configure, and maintain Salesforce Agentforce agents 

• Configure agents using Agentforce Builder including topics, actions, instructions, and escalation paths 

• Understanding of different LLMs, tools calling and basic functions 

• Build and manage agent topics, actions, instructions, and guardrails 

• Build custom Agentforce actions using Salesforce Flow, Apex, and external APIs 

• Create and optimize prompts for agent responses and business workflows 

• Create and maintain prompts using Salesforce Prompt Builder 

• Develop custom Salesforce functionality using Apex, SOQL, and Lightning Web Components 

• Build and expose business logic through Apex classes, triggers, and REST APIs 

• Integrate Agentforce agents with Salesforce data, flows, Apex actions, and external systems 

• Ground agent responses using Salesforce data, knowledge articles, Data Cloud, or approved business sources 

• Configure and support Einstein AI features within Salesforce 

• Work with business teams to understand use cases and convert them into agent capabilities 

• Work with admins, developers, and business users to convert business processes into agent-driven workflows 

• Build integrations using REST APIs, Platform Events, Named Credentials, and External Services 

• Support testing, debugging, deployment, and monitoring of Salesforce and Agentforce solutions 

• Test agent responses for accuracy, relevance, compliance, and business alignment 

• Monitor agent performance, conversation quality, and error patterns 

• Implement secure agent access using Salesforce permissions, sharing rules, field-level security, and data access controls 

• Follow Salesforce security best practices including profiles, permission sets, sharing rules, and data access controls 

• Document agent configurations, prompts, Apex logic, and integration designs 

Essential Requirements

• 4+ years of experience in Salesforce development 
• Certifications Mandatory: Salesforce Certified Agentforce Specialist 
• Experience in building and deploying enterprise grade Agentforce agents 
• Hands-on experience with Apex, SOQL and triggers 

• Experience with Lightning Web Components 

• Experience with Salesforce Flow, especially auto-launched flows used for automation and agent actions 

• Hands-on experience with Salesforce Agentforce or Einstein Copilot 

• Exposure to Salesforce Agentforce, Einstein Copilot, or Salesforce AI features 

• Experience with Salesforce Prompt Builder or prompt engineering concepts 

• Ability to configure Agentforce topics, actions, instructions, and grounding 

• Experience creating Invocable Apex methods and Apex actions for Flow or Agentforce 

• Experience integrating Salesforce with external systems using REST APIs 

• Experience with Named Credentials, connected apps, and secure API callouts 

• Good understanding of Salesforce security, including permission sets, sharing rules, and field-level security 

• Experience with deployment tools such as Salesforce CLI, change sets or DevOps pipelines 

• Strong debugging, problem-solving, and communication skills